Frequently Asked Questions

Where do we deliver?؟

We deliver your order from Mehyar to your doorstep anywhere in Saudi Arabia through approved shipping companies in the Kingdom.


Is worldwide delivery available؟

Yes, we have a delivery service to all parts of the world served by international shipping companies, which are not prohibited by the regulations of the Kingdom of Saudi Arabia or the international organization OFAC..


What is the cost of the delivery process؟

Delivery fees are uniform regardless of the weight. We will not ask for an additional cost when the weight is increased, only a small cost to be paid once according to the following:تي:


For delivery orders inside Saudi Arabia:

We will deliver your order for free within 2 to 5 working days if the value of your order is 399 riyals or moreر

Delivery fees are 25 riyals for orders less than 399 riyals.

If the payment upon Islam service is selected, 15 riyals will be added to the request.


For orders for delivery outside the Kingdom (Gulf countries), there is a fixed cost for each order of 75 Saudi riyals, regardless of the amount of the order. We also apologize for the lack of a payment service for Islam for orders outside Saudi Arabia..


Why do I pay the delivery cost؟

The delivery amount for orders is charged at a fixed nominal amount and we will deliver your order to your doorstep wherever you are.


How long will it take for my order to arrive؟

Your order will be shipped in the fastest time and without any delay, and the delivery time varies from one region to another..

Delivery within the Kingdom of Saudi Arabia from 2 to 5 working days

For orders outside the Kingdom of Saudi Arabia from 7 to 10 working days

We also kindly ask you to take note of requests outside the Kingdom, as Mahyar is not responsible for any fees or delays caused by the authorities or customs in the country to which they are sent. We cannot help you with the procedures followed in your area to authorize the shipment..


Can I track the shipment/order؟

: Yes, simply enter the shipment number that you got from the shipment confirmation email on the Aramex website . To get all the shipping details of the order, and if the shipment was with a different company, you can find out the details in the email sent to you..


Are you still waiting for your order?؟

You can contact via e-mail: With the order number and shipment number to help you. Or you can contact us by phone 966126040602From inside the Kingdom or contact via WhatsApp on the number:00966509437775 


I want to change the delivery address, what should I do ؟

Please contact the customer service department via   With the details of the order number and shipment number to help you. Or you can contact us by phone 0126040602 From inside the Kingdom or contact via WhatsApp on the number:00966509437775 


I received my order but there is a problem. What should I do؟

Please contact the customer service department via  With the details of the order number and shipment number to help you. Or you can contact us by phone 0126040602 From inside the Kingdom or contact via WhatsApp on the number: 00966509437775 


How can I shop with ؟

Simply choose the product you want with the correct size and required quantity, then proceed with the order and enter all the required data (shipping cost .... etc.) Once the payment is confirmed, you will receive an email to confirm the order. Please keep this message because it contains important information such as the order number.. 


Why create an account؟

When creating an account and logging in, you can view all previous orders and we will be able to discover special offers for you.ك.



How to change the language used on the site or application؟

Simply go to the settings section and choose your preferred language - Arabic or English..


Can products I purchased from . be returned?؟

Following health and safety guidelines, we do not accept returns on underwear. We accept the return of the rest of the products if they are within the return criteria referred to in our policy.. click here To see the return and exchange policy.


How can I return products؟

For prepaid purchases you can return the products you purchased by logging in to the My Orders page on our website. If you have not created a profile on our website please contact customer support viaعبر  With the details of the order number and shipment number to help you. Or you can contact us by phone 0126040602 From inside the Kingdom, or contact via WhatsApp on the number: 00966509437775  to help you with returns. It usually takes 10 to 14 working days for refund after a thorough quality check has been carried out and the products are received by the warehouse..

If your order is cash on delivery, please contact our customer service team to assist you with the return process. It usually takes 10 to 14 business days for all COD orders to be refunded after they are received in our warehouse after quality check of the returned products.ها.

 Please pay attention: Products sold by Discounted Products You can only return it online from the My Orders page or through the customer service team.


Can my money be refunded؟

We may withhold payment until we receive the products at the company's premises or the customer must provide proof of returning the products, whichever is sooner.ب.

• For Credit Card Paid Orders and Cash On Delivery Orders: Upon receipt of the returned products at Rozana's warehouse and the completion of quality checks, the bank will issue the refund within 10 working days. Please only contact customer service if you have not received a refund after 14 business days..

Any charges such as shipping charges or COD charges will be deducted from your refund unless it is a manufacturing defect for the returned products..

Note: International orders are not returnable or exchangeable due to additional shipping charges and customs fees.


Do I get a refund when I return an item؟

We are pleased to refund the shipping cost in case the error or the reason for the return was from our team, such as sending the wrong product or sending the wrong size...etc.لخ

We regret not refunding shipping or other fees in the event that the customer does not want the requested products.


Will I pay any customs for my international order on delivery؟

Customs duties are determined and charged by the country to which we ship your products. We may not be aware of the exact amount and therefore we do not add it to the invoice and cannot determine the exact amount. Upon arrival our designated shipping company will contact you to inform you of the exact amount assessed and set by your country.ك.