Exchange and Return Policy

Last updated: 08-08-2022
Delivery inside Saudi Arabia from 5 to 7days
Delivery in the Gulf countries from 7 to 15 days
Exchange and Return Policy
Rozana Fashion Clients:
 Please choose the order very carefully as there are no returns for the products included in the sale during the sale period..
 The customer is available for replacement according to the following conditions:
Replacement is allowed once, and the replacement request is not refunded.د.
The product should not exceed two days from the date of receipt.
The product must be intact and in its original condition with all its accessories،
In the case of non-discounted products
Your sale, purchase, and use of the products available on this site are subject to the terms and conditions of use and service.
May the shoprosana fashionTo choose to accept, not accept or cancel your order in some cases, for example, if the product you want to purchase is not available, if the product is priced incorrectly, or if the order is found to be fraudulent, the site will refund what you paid for the orders that were not accepted or being cancelled..
All content on the Site, including scripts, designs, graphics, logos, icons, images, interfaces, icons, software and trademarks, is the exclusive property of the Store and is subject to copyright protection.
Goods exchange and return policy:
All products are returned within a period not exceeding 3 days from the date of receiving the order.
         The customer shall bear the shipping costs for return. The fees paid for delivery are not refundable (G&T Express 25 riyals - representative 35 riyals)..
         In international returns, the customer bears the full shipping costs. Also, the fees paid for delivery are not refunded. .
         The amount due will be refunded within 7 to 14 days after receiving and inspecting the product.
         The order cannot be canceled if it has been shipped.
         In the event of a defect or a manufacturing error in the product, it will be returned after reporting it..
For cases in which products are not returned:
·      When requesting a return after the specified time, which is 3 days from the date of receipt for products..
·      When the product has been used, damaged, or is not in the same condition you received it, or when the product's safety tape is removed.ج.
·      Expendable products that have been used.
·     Products whose serial numbers have been tampered with or removed.
·     Products without price tags, stickers, original packaging, or lack of any accessories.ها.
How can I get my money back if I receive an item that is not in the right shape or is damaged؟
When you receive the item in a damaged condition or not similar to what was chosen from the site, you can then return the item to us in the same condition in which you received it and in the same original packaging at the time of receipt, within two days from the date of receipt. As soon as we receive the item, we will inspect it and if it is found to be defective or damaged, we will immediately start the procedures to return your money to you, whether you paid for the item or paid to ship that item and deliver it to you. إليك.
Contact Whatsapp: 966509437775
Alert, the refund period after receiving the product or upon canceling the order ranges from 7-14 daysم
When ordering a serviceReturn Fee : 35 riyals
When ordering a serviceReplacement Fee : 35 riyals
Note: Shipping fees that are paid on the first order are not refundable and are not considered as part of the return and exchange policyاع
Contact WhatsApp: 0548509332